Privacy policy
PRIVACY POLICY
Last updated: 14 August 2026
At Soleify, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from our online store.
By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.
1. WHO WE ARE
This Privacy Policy applies to Soleify ("we", "us", "our" or "Soleify").
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us:
Email: soleify.sa@gmail.com
Phone: 082 516 4659
Soleify operates its online store using Shopify. Shopify provides the technology that allows us to sell our products online and process customer orders.
2. INFORMATION WE COLLECT
When you visit our website, create an account, place an order or contact us, we may collect certain personal information.
This may include:
- Full name
- Email address
- Telephone/mobile number
- Billing address
- Delivery/shipping address
- Order details
- Products purchased
- Payment-related information
- Information you provide when contacting us
- Information relating to returns, refunds or customer service enquiries
- IP address
- Browser and device information
- Information about how you interact with our website
We only aim to collect information that is reasonably necessary for operating our business and providing our services.
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments
- Communicate with you about your order
- Respond to customer-service enquiries
- Process returns, exchanges and refunds
- Prevent fraud and suspicious transactions
- Improve our website, products and customer experience
- Maintain records required for business and legal purposes
- Send promotional or marketing communications where permitted by law and where you have provided the necessary consent
- Comply with applicable laws and legal obligations
POPIA requires personal information to be collected for a specific, explicitly defined and lawful purpose related to the responsible party's functions or activities.
4. PAYMENT INFORMATION
Payments made through our online store may be processed by third-party payment providers.
We do not intentionally store your complete payment card details on our own systems.
Payment providers and Shopify may collect and process payment information in order to securely process transactions, prevent fraud and complete your purchase.
Shopify explains that information such as payment information, billing details, shipping information and contact details may be processed to enable merchants to complete transactions and fulfil orders.
5. SHIPPING AND DELIVERY
In order to deliver your order, we may provide relevant information to delivery companies, couriers or other service providers involved in fulfilling your order.
This may include:
- Your name
- Delivery address
- Telephone number
- Order information
We only provide information reasonably necessary for the delivery and fulfilment of your order.
6. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help us operate our business.
These may include:
- Shopify
- Payment processors
- Courier and delivery companies
- Website and technology providers
- Email and communication services
- Analytics and advertising services
- Other service providers necessary to operate our online store
These third parties may process personal information on our behalf or as part of providing their services.
Shopify states that information from customers of Shopify-powered stores may be processed by Shopify on behalf of the merchant, with the merchant determining how and why the information is used.
7. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit our website.
We may use cookies to:
- Keep our website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Help us understand which products and pages are popular
- Support advertising and marketing activities where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
8. MARKETING COMMUNICATIONS
If you provide the necessary consent, we may use your email address or phone number to send you information about Soleify, including:
- New products
- Special offers
- Promotions
- Discounts
- Product updates
- Other marketing communications
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at:
We will not use your personal information for direct marketing in a manner that is prohibited by applicable law.
9. HOW WE PROTECT YOUR INFORMATION
We take reasonable measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
The South African Information Regulator recommends appropriate security measures and limiting collection and retention of personal information to what is necessary.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where we need to:
- Complete a transaction
- Provide customer support
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal, accounting or regulatory requirements
POPIA generally requires personal information not to be retained longer than necessary for the purpose for which it was collected, subject to circumstances where longer retention is permitted or required by law.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of information where legally permitted
- Object to certain forms of processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
If you would like to exercise one of these rights, please contact us.
Email: soleify.sa@gmail.com
Phone: 082 516 4659
The Information Regulator's guidance recognises data-subject rights including access to personal information and correction of inaccurate information.
12. CHILDREN'S INFORMATION
Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided us with personal information in circumstances where this was not appropriate, please contact us so that we can investigate and take appropriate action.
13. INTERNATIONAL DATA PROCESSING
Because we use Shopify and other third-party service providers, your personal information may potentially be processed or stored outside South Africa.
Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
The Information Regulator notes that POPIA contains requirements concerning certain transfers of personal information to third parties in foreign countries.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social-media platforms or other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page periodically for any changes.
16. CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or the way Soleify handles your personal information, please contact us:
Soleify
Email: soleify.sa@gmail.com
Phone: 082 516 4659
We will endeavour to respond to privacy-related enquiries within a reasonable period.