Refund policy

SOLIFY — RETURN & REFUND POLICY

Last updated: 14 August 2026

At Solify, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

This Return & Refund Policy explains when and how you can return products purchased from our online store.

1. RETURNS

We accept returns of eligible products provided that:

The item is unused and unworn
The item is in its original condition
The original tags and packaging are still attached, where applicable
The item has not been washed, altered, damaged or stained
The item was purchased directly from the Solify online store

Please contact us before sending any item back. Do not send a return without first receiving return instructions from Solify.

2. CHANGE OF MIND / WRONG SIZE

If you have changed your mind or ordered the wrong size, please contact us as soon as possible.

For eligible change-of-mind returns, the item must be returned in its original, unused condition.

Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise required by applicable law.

Once we receive and inspect the item, we can offer an exchange or refund where applicable.

Please note: Solify does not cover return shipping costs simply because a customer ordered the incorrect size or changed their mind.

3. WRONG ITEM RECEIVED

If you received the wrong product, colour or size due to an error on our part, please contact us immediately.

We will work with you to arrange the return and provide the correct item where available or issue an appropriate refund.

Where the error was made by Solify, we will cover the reasonable return and replacement shipping costs.

4. DAMAGED OR DEFECTIVE PRODUCTS

We carefully inspect our products before dispatch. However, if your order arrives damaged or you believe the product is defective, please contact us as soon as possible.

Please include:

Your order number
Your name
A description of the problem
Clear photographs or video showing the issue

We will assess the product and, where applicable, arrange a repair, replacement or refund in accordance with your rights under applicable South African consumer law.

South Africa's Consumer Protection Act provides protections for defective or unsafe goods, including an implied warranty of quality.

5. REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method, where reasonably possible.

Please allow your payment provider or bank additional time to reflect the refund in your account.

Solify cannot control delays caused by banks, payment processors or other financial institutions.

6. SALE ITEMS

Sale items may be returned where the return is permitted under this policy and applicable law.

A discount or promotional price does not remove your statutory consumer rights.

7. EXCHANGES

If you would like to exchange an item for another size or product, please contact us first.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer you a refund or another appropriate remedy.

8. ITEMS THAT CANNOT BE RETURNED

For hygiene and product-protection reasons, we may not accept returns where an item has been:

Worn
Washed
Damaged after delivery
Altered or customised by the customer
Stained or exposed to strong odours
Returned without required original components or packaging

This does not affect any rights you may have under applicable consumer-protection law.

9. HOW TO REQUEST A RETURN

To request a return, please email or whatsapp:

soleify.sa@gmail.com
082 516 4659

with the subject:

RETURN REQUEST — [ORDER NUMBER]

Please include:

Full Name:
Order Number:
Product:
Reason for Return:
Preferred Resolution: Refund / Exchange

Please wait for confirmation from our team before sending your product back.

10. RETURN ADDRESS

Approved returns should be sent to:

Solify Returns
9 Coral Grove
Kempton Park
1619

Please do not send returns to this address until your return has been approved by Solify.

11. IMPORTANT — YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit or exclude any rights you have under applicable South African law.

Where applicable, consumers have statutory rights relating to goods that are defective, unsafe, of poor quality or otherwise fail to meet legal requirements. The Consumer Protection Act also provides specific circumstances in which goods may be returned and refunds or other remedies may be available.

For example, South African consumer law provides an implied warranty of quality and allows consumers, in qualifying circumstances, to return defective or unsafe goods within six months and choose an appropriate remedy such as a refund, replacement or repair.