Terms of service

SOLEIFY — TERMS OF SERVICE

Last updated: 14 August 2026

Welcome to Soleify.

These Terms of Service ("Terms") govern your use of the Soleify online store and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

These Terms are subject to your rights under applicable South African consumer-protection legislation. Nothing in these Terms is intended to remove or limit any right that cannot legally be excluded.

1. ABOUT SOLEIFY

Soleify is an online clothing and streetwear store operating in South Africa.

Business name: Soleify
Email: soleify.sa@gmail.com
Telephone: 082 516 4659
Website: soleify.co.za

Physical business address:
3 Sylvan Crescent
Forest Hills
Kloof
3610

Address for legal service:
3 Sylvan Crescent
Forest Hills
Kloof
3610

If Soleify is operated through a registered company or other legal entity, the applicable legal name, registration number and other required details should also be displayed on the website.

South Africa's ECTA requires online suppliers to make certain business information available to consumers, including their name/legal status, physical address, telephone number, website and email address, and an address for service of legal documents.

2. USING OUR WEBSITE

You agree to use the Soleify website lawfully and responsibly.

You may not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Submit false or misleading information
Use automated systems to abuse or disrupt the website
Attempt to place fraudulent orders
Copy, reproduce or commercially exploit our content without permission

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings and other technical factors.

Product availability may change without notice.

We reserve the right to:

Correct errors in product descriptions
Correct pricing errors
Update product information
Limit quantities available for purchase
Discontinue products

Nothing in this section limits any consumer rights you may have under applicable law.

4. PRICES

All product prices will be displayed on the website at the time of purchase.

Any applicable delivery charges or other additional costs will be displayed before you complete your order, where applicable.

We will not intentionally charge you a price higher than the price displayed for the product at the time of purchase, subject to correcting obvious pricing errors in accordance with applicable law.

ECTA requires online suppliers to make the full price of goods available, including applicable transport costs, taxes and other fees or costs.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we will provide confirmation of the order and relevant transaction information.

An order may be cancelled or rejected where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or product-description error
We reasonably suspect fraudulent activity
Technical problems have affected the order
We are unable to fulfil the order

If we cannot fulfil an order after payment has been received, we will notify you and provide an appropriate refund in accordance with applicable law.

6. PAYMENT

We accept the payment methods displayed at checkout.

Payment must be successfully completed before an order is processed, unless we expressly agree otherwise.

Payment processing may be handled by third-party payment providers.

We do not intentionally store complete payment-card information on our own systems.

We may take reasonable measures to prevent fraudulent or unauthorised transactions.

7. DELIVERY

We will endeavour to dispatch and deliver your order within the delivery timeframe displayed on our website or provided to you at checkout.

Delivery times may vary depending on:

Your location
Courier availability
Public holidays
Weather
Unforeseen circumstances
Other circumstances outside our reasonable control

If we are unable to fulfil an order within the agreed period, your rights under applicable law will apply.

ECTA generally requires an online supplier to execute an order within 30 days unless another period has been agreed with the consumer.

For detailed information about delivery, please see our Shipping & Delivery Policy.

8. RETURNS, EXCHANGES AND REFUNDS

Our returns, exchanges and refunds are governed by our Return & Refund Policy.

You can find our Return & Refund Policy here:

[INSERT LINK TO YOUR RETURN & REFUND POLICY]

Nothing in our Return & Refund Policy or these Terms limits any statutory rights you may have under South African consumer law.

For example, ECTA provides a seven-day cooling-off right for qualifying electronic transactions involving goods, subject to the statutory exceptions.

Consumers may also have additional rights relating to defective or unsafe goods under the Consumer Protection Act.

9. CUSTOMER RESPONSIBILITY

When placing an order, you are responsible for providing accurate information, including:

Your name
Email address
Telephone number
Delivery address
Product selection
Size selection

Soleify cannot be held responsible for delivery problems caused by incorrect information supplied by the customer, subject always to applicable consumer law.

If you realise that you have provided incorrect information, please contact us as soon as possible.

Email: soleify.sa@gmail.com

10. INTELLECTUAL PROPERTY

All content appearing on the Soleify website, including where applicable:

Logos
Brand names
Product designs
Photographs
Graphics
Text
Illustrations
Website design
Marketing material

is owned by or licensed to Soleify unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.

11. USER CONTENT

If you voluntarily send us photographs, reviews, comments, testimonials or other content, you confirm that you have the right to provide that content to us.

You grant Soleify permission to use such content for legitimate business and marketing purposes where permitted by law.

We will not knowingly use personal information in a manner inconsistent with our Privacy Policy.

12. PRIVACY

Your privacy is important to us.

Our collection and use of personal information is explained in our Privacy Policy.

[INSERT LINK TO YOUR PRIVACY POLICY]

By using our website, you acknowledge that your personal information may be processed as described in that Privacy Policy and in accordance with applicable South African data-protection law.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including:

Shopify
Payment providers
Courier companies
Email providers
Analytics services
Advertising platforms
Other technology providers

Third-party services may have their own terms and privacy policies.

Soleify is not responsible for the independent actions, policies or services of third parties, except to the extent required by applicable law.

14. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be:

Available
Error-free
Secure
Free from interruptions
Free from technical problems

We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Soleify will not be responsible for losses arising from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

We will not attempt to contract out of statutory consumer protections.

This is important because the Consumer Protection Act prohibits suppliers from imposing terms that are unfair, unreasonable or unjust, including terms that require consumers to waive rights or liabilities that cannot lawfully be waived.

16. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including where applicable:

Natural disasters
Severe weather
Government action
Power outages
Internet or telecommunications failures
Courier disruptions
Strikes
Civil unrest
War
Other events beyond our reasonable control

Where such an event affects your order, we will make reasonable efforts to communicate with you and find an appropriate solution.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be posted on our website with the updated "Last updated" date.

Changes will not remove rights that you have already acquired under applicable law or alter an existing transaction unlawfully.

18. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

19. CONSUMER RIGHTS

Nothing in these Terms is intended to:

Remove your statutory rights
Exclude consumer protections
Prevent you from exercising rights provided by law
Require you to waive rights that cannot legally be waived

Where these Terms conflict with a mandatory provision of South African law, the mandatory legal provision will prevail.

20. CONTACT US

If you have questions about these Terms, your order, our products or our policies, please contact us:

Soleify

📧 Email: soleify.sa@gmail.com
📞 Phone: 082 516 4659

Physical address:
3 Sylvan Crescent
Forest Hills
Kloof
3610