Shipping policy
SOLEIFY — SHIPPING & DELIVERY POLICY
Last updated: 14 August 2026
At Soleify, we want to get your order to you safely and as quickly as possible. Because many of our products are custom-made and/or airbrushed, some orders may require additional preparation time before they are ready for dispatch.
1. WHERE WE DELIVER
We currently offer delivery within South Africa.
If you are located outside South Africa and would like to place an order, please contact us first to discuss whether international delivery can be arranged.
Email: soleify.sa@gmail.com
WhatsApp/Phone: 082 516 4659
2. PROCESSING TIMES
Orders are generally processed after payment has been successfully received.
Standard products
Standard, non-custom products will normally be prepared for dispatch within 7–14 business working days.
Custom / airbrushed products
Custom and airbrushed products require additional preparation and production time.
These orders will normally be ready for dispatch within 7–14 business working days, depending on the complexity of the design and the product being customised.
If your order requires significantly more time than expected, we will contact you with an updated estimated timeframe.
Please note: The 7–14 business working days refers to the time required to process, create and prepare your order for dispatch. Courier delivery time is separate and begins once your order has been dispatched.
3. DELIVERY TIMES
Once your order has been dispatched, the courier delivery time will depend on your location and the delivery service selected.
Major South African cities: approximately [2 - 3 ] business days
Regional and outlying areas: approximately [2 - 3 ] business days
The 7–14 business working days processing period must be added before the courier delivery period.
These are estimates and are not guaranteed delivery dates.
Delivery may take longer during:
- Public holidays
- Sale periods
- Product launches
- High-volume periods
- Severe weather
- Courier delays
- Unforeseen circumstances
4. SHIPPING COSTS
Shipping costs will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery location
- Parcel size
- Parcel weight
- Delivery service selected
From time to time, Soleify may offer promotional free-shipping options. Any applicable free-shipping promotion will be clearly communicated on our website.
5. TRACKING
Where a tracking service is available, you will receive tracking information once your order has been handed over to the courier.
Please use the tracking information provided to monitor the progress of your delivery.
If your tracking information has not updated for an unusually long period, please contact us and we will assist where reasonably possible.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
- Name
- Street address
- Suburb
- City/Town
- Province
- Postal code
- Contact number
If you provide an incorrect or incomplete address, delivery may be delayed or additional delivery charges may apply.
Please contact us as soon as possible if you notice an error in your delivery details.
Once an order has been dispatched, we may not be able to change the delivery address.
7. MISSED DELIVERIES
If you are unavailable when the courier attempts delivery, the courier may contact you or make another delivery attempt depending on its procedures.
Additional delivery attempts, collection arrangements or charges may apply depending on the courier's terms.
Please ensure that someone is available to receive your order at the delivery address where possible.
8. DELAYED ORDERS
We will make reasonable efforts to process your order within the 7–14 business working day processing period.
However, delivery times may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, strikes, power or telecommunications failures, or other unforeseen events.
If your order is significantly delayed beyond the expected processing or delivery timeframe, please contact us so that we can investigate the situation.
9. LOST OR DAMAGED ORDERS
If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.
If you believe your parcel has been lost during delivery, please contact us so that we can investigate with the courier.
We will work with the relevant courier and customer to resolve the issue in accordance with applicable law and our Return & Refund Policy.
10. CUSTOM ORDERS
Custom and airbrushed products are made specifically according to the customer's requirements.
Please allow 7–14 business working days for custom and airbrushed orders to be created and prepared for dispatch.
Because each custom piece is individually created, the exact production time may vary depending on the complexity of the design.
Before placing a custom order, please ensure that any specifications, images, colours, sizes and other information supplied to Soleify are correct.
We will communicate with you if we need clarification regarding your custom design.
11. COMBINED ORDERS
If an order contains both standard and custom products, we may dispatch the items together once the entire order is ready.
The 7–14 business working day processing period will generally apply to the order before it is dispatched.
Where appropriate, we may contact you if separate shipments are necessary.
12. INTERNATIONAL ORDERS
International shipping is not currently offered as a standard option unless specifically agreed with Soleify.
If you are interested in ordering from outside South Africa, please contact us before placing your order.
International customers may be responsible for customs duties, import taxes, clearance charges or other fees imposed by the destination country.
13. CONTACT US
If you have any questions about your delivery, please contact:
Soleify
📧 Email: soleify.sa@gmail.com
📞 Phone / WhatsApp: 082 516 4659
Please include your order number when contacting us about an existing order so that we can assist you more quickly.